Who are grace and stella?
Here at grace & stella, our mission is to create feel good moments in the world through skincare that actually works. We believe in delivering exceptional, high quality, cruelty-free certified products that are 100% vegan.
Why are you named "grace & stella"?
Grace is the name of our co-founder and Stella is the name of her cousin's beloved dog. Given that a pup has her roots in our beginnings, we believe very strongly that no beauty products should ever be tested on animals. Period. Our products are designed for humans - and tested on humans.
Are you vegan?
100%! We’ve worked hard to formulate products without animal-based ingredients. It’s better for the environment and it’s better for our hearts.
Are you cruelty-free?
100%! We’re proudly Leaping Bunny certified and will always be dedicated to the safety of all animals.
Do you test on animals?
No, we're 100% cruelty-free and vegan! In fact, we’re Leaping Bunny certified, so you don’t just have to take our word for it.
Which countries do you ship to?
We ship worldwide! If your country isn’t listed upon checkout, please email us at support@graceandstella.com and we’ll be happy to add it for you.
How long will it take for my order to arrive?
US
|
3-5 Business Days
|
Canada
|
4-12 Business Days
|
Worldwide
|
4-12 Business Days
|
Do I have to pay for shipping?
Shipping can be free, but certain conditions apply:
Shipping to US:
Over $60
|
Free
|
Under $60 |
$6.95 USD |
Shipping to Canada:
Over $60
|
Free
|
Under $60
|
$8.50 USD
|
Shipping Worldwide:
Over $60
|
Free
|
Under $60
|
$14.95 USD
|
What if I don’t like a product?
Please send us an email at support@graceandstella.com and we will sort this out for you. We would love to hear about why you didn’t like it so we can see how we can potentially fix that!
My beauty product arrived damaged. Who do I contact?
Oh no! Please contact us ASAP and we will help a babe out! Email us at support@graceandstella.com.
Can I use your products while pregnant?
Most of our products are safe to use while pregnant. We say “most” because each product is different, and depending on your skin sensitivity, we advise consulting a doctor prior to using the product.
Where is the grace & stella team based?
We’re based in Vancouver, beautiful British Columbia, Canada. We also have a distribution center set-up in the USA and in the UK to cut down shipping times.
Your Rose Facial Spray is so pretty and pink (why, thank you)! Do you use any dyes?
Never! The colour comes from rose extract. Our team only sources ingredients that are clean and safe for the skin.
Is your Rose Spray paraben free?
Yes, because we don’t want that stuff on our skin either.
Is your Shampoo and Conditioner safe for newly-treated hair?
In our tests, yes. However, as with any shampoo, we know how precious your newly-treated hair is, so we suggest you wait for a few days before using it.
I forgot my password
Easy fix! Just follow the "forgot password" steps and we will send you an email to reset your password!
My gift card/code isn’t working?
It may be expired. Email us at support@graceandstella.com so we can help you out!
Will I have to pay duty/customs charges on my order?
Since it’s hard to predict the exact duty/customs charges for each order, we don’t account for this in the pricing on the website. There is a chance these charges will be applied when you receive your products.
If the duty/customs charges are a dealbreaker for you, feel free to let us know if you think we should shift our focus to solving this at support@graceandstella.com. Our current focus is on formulating and testing new products, figuring out how to make those products 100% cruelty-free and vegan.
What payment methods do you accept?
Visa, Mastercard, Paypal.
We do not accept dinners, although that would be nice!
Have a question that you don't see here? Send us a quick message or call us at 1 (877) 307-2673 and we'll get back to you in less than 24 hours!