shipping, return and refund policy
which countries do you ship to?
we ship to the US, Canada, and the UK! if you have any questions or concerns, please email us at support@graceandstella.com and we’ll be happy to clear things up.
how long will it take for my order to arrive?
|
US |
2-4 days |
|
UK |
2-4 days |
|
Canada |
3-5 days |
do I have to pay for shipping?
shipping can be free, but certain conditions apply:
shipping to US:
|
$25 & above |
free |
| under $25 | $5.99 |
shipping to UK:
|
£30 & above |
free |
| under £30 | £3.99 |
shipping to Canada:
|
$50 CAD & above |
free |
|
under $50 CAD |
$6.99 CAD |
is it easy to return items?
yes! all grace & stella products come with a 30 day satisfaction guarantee from the time you receive them! if you are not satisfied with a product, contact support@graceandstella.com and we will be happy to start the return process for you.
how do I return items?
- contact us within 30 days of receiving your product at support@graceandstella.com
- we do not require you to ship your product back, however, we ask that you please let us know why the product didn’t meet your expectations.
- we will offer you the option of a store credit, or cash refund (within approximately 5-10 business days)
what items are non-returnable?
items marked as final sale. free gifts or promotional items with retail value.
electronic products?
our electronic products have a warranty of 45 days from the date they were received by the customer. This is enough time to ensure any technical issues.
Frequently asked question
Use this to answer some common questions you hear from your customers. You could discuss product details, size fit, shipping policies, or anything you think would help merchants make an informed decision about your products. This section will appear across all products.
Frequently asked question
Use this to answer some common questions you hear from your customers. You could discuss product details, size fit, shipping policies, or anything you think would help merchants make an informed decision about your products. This section will appear across all products.
Frequently asked question
Use this to answer some common questions you hear from your customers. You could discuss product details, size fit, shipping policies, or anything you think would help merchants make an informed decision about your products. This section will appear across all products.
Frequently asked question
Use this to answer some common questions you hear from your customers. You could discuss product details, size fit, shipping policies, or anything you think would help merchants make an informed decision about your products. This section will appear across all products.