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G&S PERKS FAQ

Questions about our new loyalty program? Check out some FAQs below:
What is this?

G&S Perks is our way of showing how much we appreciate you! You can earn points for a variety of activities, including referrals and purchases. You can use these points for a selection of free products and discounts - the more you collect, the more you can save!

Who can join?

Anyone! Just sign up for an account on our site and you're good to go.

How do I earn points?

You can earn points for all sorts of activities, including referring friends and making purchases. To see all the ways you can earn points click the Earn Points tab in the menu.

How do I view my point balance?
Your point balance is on every page in the top bar.
 
How do I redeem my points?

Select the tab called Redeem Points. Here you’ll see all the rewards we offer. If you have enough points, you'll have the option to redeem them for a reward!
How do I add my birthday?
Click on the G&S Perks widget in the bottom right corner of your screen to launch your loyalty panel. Go to Earn Points and then Happy Birthday to launch a popup where you can input your birthday.

Is there a limit to the number of points I can earn?

Nope!
What's the difference between Member, VIP and VIP+?
You earn 5 points per $1 at Member, 8 points per $1 at VIP and 10 points per $1 at VIP+ :) There are also more benefits here!

What do the 'approved', 'pending' and 'canceled' statuses mean?

* **Approved:** These points can be redeemed on rewards immediately
* **Pending:** These points are needed to be verified before you can redeem them. This typically applies to referrals.
* **Cancelled:** These points will not be added to your account. For example, this will happen if you cancel a purchase (the points will change from pending to canceled)

What happens if a friend I refer cancels or returns their order?

Your pending points will become canceled and will be removed from your account.

Why did my account balance go down?

You, or someone you referred, canceled or returned a purchase.

I completed an activity but didn't earn points!

It can sometimes take a few minutes for us to process your activity and provide your points. If it still hasn't shown up after a few days, email info@graceandstella.com and we'll be happy to help!

Can I use my points during checkout?

Not directly - please redeem your points for a voucher which can then be applied during checkout.
 
How do I leave the program?

If you no longer wish to earn points, please contact us and ask to be unenrolled. We'll unenroll you and you will lose any points you have accrued.

What happens if I leave and decide to join again?

Just contact us and we'll re-enroll you. However, your point total will begin from zero.

Where can I report a problem or give feedback?

You can email us at info@graceandstella.com 😊