G&S PERKS FAQ
G&S Perks is our way of showing how much we appreciate you! You can earn points for a variety of activities, including referrals and purchases. You can use these points for a selection of free products and discounts - the more you collect, the more you can save!
Who can join?
Anyone! Just sign up for an account on our site and you're good to go.
How do I earn points?
You can earn points for all sorts of activities, including referring friends and making purchases. To see all the ways you can earn points click the Earn Points tab in the menu.
How do I view my point balance?
Select the tab called Redeem Points. Here you’ll see all the rewards we offer. If you have enough points, you'll have the option to redeem them for a reward!
Is there a limit to the number of points I can earn?
What do the 'approved', 'pending' and 'canceled' statuses mean?
* **Approved:** These points can be redeemed on rewards immediately
* **Pending:** These points are needed to be verified before you can redeem them. This typically applies to referrals.
* **Cancelled:** These points will not be added to your account. For example, this will happen if you cancel a purchase (the points will change from pending to canceled)
What happens if a friend I refer cancels or returns their order?
Your pending points will become canceled and will be removed from your account.
You, or someone you referred, canceled or returned a purchase.
It can sometimes take a few minutes for us to process your activity and provide your points. If it still hasn't shown up after a few days, email email@example.com and we'll be happy to help!
Not directly - please redeem your points for a voucher which can then be applied during checkout.
If you no longer wish to earn points, please contact us and ask to be unenrolled. We'll unenroll you and you will lose any points you have accrued.
What happens if I leave and decide to join again?
Just contact us and we'll re-enroll you. However, your point total will begin from zero.
Where can I report a problem or give feedback?
You can email us at firstname.lastname@example.org 😊