shipping, return and refund policy

which countries do you ship to?

we ship worldwide! if your country isn’t listed upon checkout, please email us at support@graceandstella.com and we’ll be happy to add it for you.

 

how long will it take for my order to arrive?

 US

 3-5 Business Days

Canada

 4-12 Business Days

Worldwide

 4-12 Business Days

 

do I have to pay for shipping?

shipping can be free, but certain conditions apply:

shipping to US:

 over $30

 free

 under $30  $8.95 USD

 

shipping to canada:

 over $30

 $8.95 USD

 under $30

 $8.95 USD

 

shipping worldwide:

 over $30

 $14.95 USD

 under $30

$14.95 USD

 

is it easy to return items?

yes! all grace & stella products come with a 30 day satisfaction guarantee from the time you receive them! if you are not satisfied with a product, contact support@graceandstella.com and we will be happy to start the return process for you.

 

how do I return items?

  1. contact us within 30 days of receiving your product at support@graceandstella.com
  2. we do not require you to ship your product back, however, we ask that you please let us know why the product didn’t meet your expectations.
  3. we will offer you the option of a store credit, or cash refund (within approximately 5-10 business days)

 

what items are non-returnable?

items marked as final sale.

free gifts or promotional items with retail value.

 

electronic products?

our electronic products have a warranty of 45 days from the date they were received by the customer. This is enough time to ensure any technical issues.