shipping, return and refund policy
which countries do you ship to?
we ship worldwide! if your country isn’t listed upon checkout, please email us at support@graceandstella.com and we’ll be happy to add it for you.
how long will it take for my order to arrive?
US |
2-5 Business Days |
UK |
2-4 Business Days |
Canada |
4-8 Business Days |
Europe |
4-8 Business Days |
Worldwide |
4-12 Business Days |
do I have to pay for shipping?
shipping can be free, but certain conditions apply:
shipping to US:
over $15 |
free |
under $15 | $5.99 |
shipping to UK:
over £15 |
free |
under £15 | £5.99 |
shipping to Canada:
over $30 CAD |
free |
under $30 CAD |
$6.99 CAD |
shipping to Europe:
over $50 |
free |
under $50 | $8.99 |
shipping worldwide:
over $50 |
free |
under $50 |
$14.99 |
is it easy to return items?
yes! all grace & stella products come with a 30 day satisfaction guarantee from the time you receive them! if you are not satisfied with a product, contact support@graceandstella.com and we will be happy to start the return process for you.
how do I return items?
- contact us within 30 days of receiving your product at support@graceandstella.com
- we do not require you to ship your product back, however, we ask that you please let us know why the product didn’t meet your expectations.
- we will offer you the option of a store credit, or cash refund (within approximately 5-10 business days)
what items are non-returnable?
items marked as final sale.
free gifts or promotional items with retail value.
electronic products?
our electronic products have a warranty of 45 days from the date they were received by the customer. This is enough time to ensure any technical issues.